Arc Raiders Gear Loss During Server Outages
Rollback, compensation & how to report
Embark’s approach to gear loss during confirmed server-side outages can include rollbacks or compensation. The February 2026 duplication glitch compensation is a documented example of Embark intervening. Understanding the difference between outage-related loss and client-crash loss helps set expectations.
Gear loss from confirmed outage vs client crash
Confirmed server-side outage (e.g. mass AREX disconnects, server crash): The server has a record of your state. Rollback is possible and Embark may announce one. Check Discord #server-announcements and arcstatus.com for confirmation.
Gear loss from a client crash during a healthy server session: Your character may have died on the server while your client was disconnected. Rollback is less likely because the server did not fail. For full guidance on reconnect windows and when it’s safe to force-close, see our crash loot survival guide.
How to report gear loss to Embark
If you lost gear and believe it was due to a server incident:
- Gather evidence: approximate time (UTC), what you had, what map/mode.
- Check whether the outage was widespread—arcstatus.com and Embark’s Discord #server-announcements.
- Report via Embark’s official support channel or Discord with your evidence. Screenshots or short video of the incident (if you have it) can help.
→ Full survival guide
Crash Loot Protection Guide